Customer Success

Implementation shouldn't be complicated. With our Customer Success department, you are in safe hands from day one!

We speak your language

HR professionals often operate independently in their roles, particularly concerning responsibilities. That's why all our Customer Success specialists have an HR background – so that we speak the same language as you do. We actively listen to your needs and collaborate with you to fulfill them. Together, we customize the implementation journey!

On the topic of language, quite literally, our CS team includes native speakers in Swedish, German, Norwegian, Finnish, Polish, and English.

You will get the support you need

Knowledgeable, friendly, and easy to work with! Our Customer Success Specialists listen to what you need and help you make it happen.

  • Personalized support: A dedicated Customer Success Specialist who guides you through the entire implementation, from start to finish.
  • Tailored onboarding: Our HR experts propose a unique plan for your HR journey with Hailey based on existing processes and systems.
  • Training: Your team will be trained on how the platform works and will receive ongoing support for optimal platform usage over time.
When asked for feedback, one of the things our customers like the most about Hailey is not even part of the platform—it's our Customer Success department.

Ready to go live, what happens then?

Manager's Introduction - Rollouts can be tricky, but not with us. When you're ready, we schedule a manager's introduction session. Your Customer Success Specialists (CSS) will guide you through the system based on your setup to ensure managers are well-prepared for the transition.

Knowledge Base - You have full access to our Knowledge Base, with detailed text and video guides.

Product Updates - Every third week, we'll send you a product update via email, presenting all the latest news.

Your CSS - You'll maintain your CSS contact for ongoing training on features and best practices. For any day-to-day inquiries, you have unlimited access to our support.

In 2023, we averaged a 9.13 out of 10 in onboarding rate!

We value feedback from our customers and internally assess our performance. After onboarding, we send out a survey to measure efficiency and competence. Proud to say, we achieved an average rating of 9.13 in 2023.

Witness Hailey in Action

Provide your details and we'll contact you for a demo.