Customer Success

A Hailey implementation focuses on both the technical transition and successful organisational change. The goal is to ensure:

• Key people feel confident using Hailey independently
• HR work improves from day one
• The platform becomes a natural part of daily life

Our approach is built on learnings from over 1000 customer relationships, which ensures you get an effective transition that works for the long term.

Customer Success specialists at Hailey are the experts with real insights into how the platform is actually used and how it's intended to be used.

To understand your needs and help you find the opportunities in Hailey, most of our CSS team have experience or training in HR or a related field.

With language skills in Swedish, English, Finnish, Norwegian, Danish, German, Polish and Spanish, we ensure that you get the support you need in the language you need.

A good start is crucial for the organisation to get going with the platform. That's why we always hold a tailored management introduction where we train your managers in your most important processes in Hailey.

With an easy-to-use mobile app and engaging materials, employees get started quickly and Hailey becomes a natural part of their daily routines.