Balanco discovered Hailey through its clients

“I was offered a demo of Hailey and immediately said we weren’t looking for an HR system,” Karoliina recalls. “But I suggested that my colleague Ville join the demo anyway. We’re always interested in tools we can recommend to our clients.”

The demo changed everything. Karoliina and Ville instantly saw Hailey’s potential for Balanco. Soon after, they decided to implement Hailey in their own organisation.

Hailey brings a unified HR system to the Nordics

Balanco’s international organisation operates in several countries, with HR managed centrally from Finland. HR Director Karoliina Karjalainen oversees personnel matters across the entire group, together with local country managers. Hailey has delivered much-needed clarity, consistency, and smoother collaboration across borders. While each country has its own practices, the system creates a shared structure and a unified view of the entire organisation.

“Now everything is in one place, and we no longer use multiple systems. Hailey makes our HR work significantly easier,” says Ville.

A unified system reduces manual work and improves data transparency. At the same time, it ensures HR processes run smoothly in every country. Hailey offers a clear, simple, and scalable solution that truly supports the needs of an international organisation.

Everything managers need to support their teams

At Balanco, HR works closely with managers. Continuity, support, and solid documentation are key in this collaboration. Hailey has brought a new level of structure and clarity to the process.

“Working with managers has become easier because we can support them better with Hailey,” Karoliina explains.

One-to-one discussions have become more structured and goal-oriented. The system also acts as a helpful checklist in a busy workday, ensuring nothing important is overlooked.

“We’ve really liked the one-to-one templates. They’re easy to adapt for different roles and make everyday work much simpler,” Ville adds.

Recruitment now runs entirely through Hailey. Applications, internal comments, and candidate communication all happen in one system, bringing transparency, streamlining teamwork, and speeding up response times.

Hailey supports both recruitment and broader HR needs, making everyday work clearer and reducing the number of systems required.

A secure and modern recruitment process

Balanco is increasingly centralising its HR processes on the Hailey platform. Currently, the focus is on digitising employment contracts and onboarding. The goal is to create a modern, fully digital employee journey from day one.

“Once onboarding and contracts are fully managed through Hailey, it will significantly improve efficiency. From a data security and GDPR perspective, this is also an excellent solution,” says Karoliina.

Next, Balanco plans to develop skills and competency tracking within the system. Training and certification management will be integrated into the same view, providing a clear picture of employee skills and development needs.

A platform that grows with the company

Karoliina and Ville appreciate Hailey’s commitment to developing the platform based on real user needs. “Some systems only update once a year, but Hailey isn’t like that. It’s continuously evolving,” Karoliina notes.

Ville sees strong similarities between Hailey and Balanco’s approach: both use technology smartly, listen to their customers, and aim for growth.

“We absolutely recommend Hailey to our own clients as well. We’ve been genuinely satisfied with it,” Karoliina concludes.

Hailey provides Balanco with a centralised and evolving HR solution:

• A unified HR system supporting multiple countries and teams
• Tools for managers: 1-2-1's, recruitment, and tracking in one place
• Digital management of onboarding and employment contracts from start to finish
• A flexible, continuously improving platform that grows with the company
• A trusted solution they confidently recommend to their own clients